Privacy Policy

1. Information We Collect

We collect different types of information to provide you with our services and improve your experience:

1.1 Information You Provide Directly

• Contact Information: Full name, email address, phone number and physical address when you complete our contact forms.
• Inquiry Information: Details about your housing preferences, budget, desired location and other relevant data you voluntarily share.
• Communications: Content of your messages, emails or phone calls when interacting with our team.

1.2 Automatically Collected Information

• Browsing Data: IP address, browser type, pages visited, dwell time, links clicked and referral data.
• Cookies and Similar Technologies: We use essential and optional cookies to improve site functionality and analyze traffic. See our Cookie Policy for more details.
• Device and Technical Information: Device type, operating system, language settings and connection data.

2. How We Use Your Information

We use collected information for the following legitimate purposes:

• Provide Services: Respond to your inquiries, provide information about properties and housing options in Guatemala.
• Communication: Send responses to your requests, relevant updates about the Guatemalan real estate market and informative content.
• Site Improvement: Analyze user behavior to improve functionality, design and content of our website.
• Legal Compliance: Comply with legal obligations, resolve disputes and enforce our terms and conditions.
• Security: Protect our website, users and services against fraud, abuse and illegal activities.

3. Sharing Your Information

We do not sell, rent or share your personal information with third parties for commercial purposes. However, we may share information in the following limited circumstances:

• Service Providers: We share information with trusted providers who help us operate our website, conduct analysis or provide services (hosting, email, analytics), always under strict confidentiality agreements.
• Legal Compliance: We may disclose information when required by law, court order, legal process or governmental request.
• Rights Protection: To protect our rights, property, safety or those of our users and the public.
• Business Transfers: In the event of merger, acquisition or asset sale, your information may be transferred to the new owner.

4. Your Rights Regarding Your Personal Information

According to Guatemalan laws and international regulations, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Rectification: Request correction of inaccurate or incomplete information.
• Right of Deletion: Request deletion of your personal information, subject to legal retention obligations.
• Right of Objection: Object to processing of your information for certain purposes, such as direct marketing.
• Right of Portability: Receive your information in a structured, commonly used format.
• Right of Restriction: Request that we limit processing of your information under certain circumstances.
• Right to Withdraw Consent: When processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, contact us at: info@elijebien.com

5. Information Security

We implement appropriate technical, administrative and physical measures to protect your personal information against unauthorized access, alteration, disclosure or destruction:

• SSL/TLS encryption for transmission of sensitive data
• Restricted access to personal information only for authorized personnel
• Regular security audits and system updates
• Security incident response protocols
• Confidentiality agreements with all employees and providers

However, no method of Internet transmission or electronic storage is 100% secure. Although we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless law requires or permits a longer retention period. Criteria used to determine our retention periods include:

• Time necessary to maintain our relationship with you and provide our services
• Legal, tax, accounting or reporting requirements
• Dispute resolution needs, contract enforcement and legal rights protection

7. Children's Information

Our website and services are not directed to persons under 18 years of age. We do not knowingly collect personal information from minors. If we discover we have collected information from a minor without verifiable parental consent, we will delete that information from our systems immediately.

8. International Data Transfers

Your information may be transferred and stored on servers located outside Guatemala. We ensure that any international transfer complies with applicable laws and that appropriate safeguards exist to protect your information, including standard data transfer agreements.

9. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reading the privacy policies of any third-party websites you visit.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements and other factors. We will post the updated policy on this page with a new "Last updated" date. We recommend reviewing this policy regularly to stay informed about how we protect your information.

If we make material changes to this policy, we will notify you through a prominent notice on our website or by email before the changes take effect.

11. Contact

If you have questions, concerns or requests related to this Privacy Policy or handling of your personal information, you can contact us at:

We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

12. Compliance with Guatemalan Laws

This Privacy Policy complies with Guatemala's data protection laws, including provisions related to collection, use, storage and transfer of personal information. We commit to maintaining the highest standards of privacy and data protection in all our operations.